Refund Policy
Short and plain, like everything else here. Last updated: 2026-09-24.
1. Who processes your payment
Paid Fugio plans are sold and billed by our payment partner, Polar (polar.sh), acting as the merchant of record. Polar — not Fugio — appears on your card statement, handles your payment details, issues your invoices and receipts, and processes refunds. Fugio never sees or stores your card details.
2. What this policy covers
This policy applies to paid Fugio plans and add-on purchases. Current plans and their prices are described on the pricing page before any charge; the free tier requires no card and is never billed.
3. Subscriptions and cancellation
Paid plans renew automatically (monthly or annually) until you cancel. You can cancel any time from your account — the "Manage subscription" link opens Polar's customer portal, where you can also update your payment method and download invoices. Cancelling stops future renewals; your paid features stay active through the end of the period you've already paid for, then your account returns to the free tier.
4. Refunds
- 14-day money-back guarantee. If a paid plan isn't right for you, contact us within 14 days of your first charge for a full refund — no lengthy interrogation. After 14 days we can't promise a full refund, but tell us what went wrong and we'll try to make it right.
- Renewals. We don't automatically refund renewals you forgot to cancel, but if a renewal was charged in error or you cancelled and were still charged, contact us and we'll sort it out.
- Add-on credit packs are consumable. Unused packs are refundable within 14 days; packs you've substantially used are not, but reach out and we'll be reasonable.
- How to request: email support@fugio.io with your account email and the charge in question. We (or Polar, on our instruction) process approved refunds to your original payment method; timing then depends on your bank or card issuer (commonly 5–10 business days).
5. Chargebacks
Please email us first — we'd rather fix it than fight it. Filing a chargeback with your card issuer before contacting us may delay resolution and can result in your access being suspended while the dispute is reviewed.
6. Abuse and suspension
We may decline refunds where an account was used in violation of the Terms of Service (for example, automated abuse of the AI allowance, or reselling access), or where a refund is sought after a chargeback on the same charge.
7. AI usage note
Paid plans include a monthly allowance of hosted AI interactions. Allowances reset each billing period and don't roll over; if you run out you can buy an add-on pack or switch to your own AI key (bring-your-own-key AI stays free). Running out of your allowance isn't a fault and isn't itself grounds for a refund — but if the AI didn't work as described, that is, and we'll make it right.
8. Regional rights
Nothing here limits any statutory cancellation, cooling-off, or refund rights you have where you live (for example, consumer-protection or automatic-renewal laws in your jurisdiction). Where the law gives you more, the law wins.
9. Changes and contact
Material changes to this policy will be announced in-app and dated here. Questions and refund requests: support@fugio.io. Privacy requests (access, correction, erasure): privacy@fugio.io.